Terms and Conditions

Liz Wood Aesthetics

600 Blackburn Road, Bolton. BL1 7AL
Last Updated: May 2026

Welcome to Liz Wood Aesthetics. By booking an appointment or receiving treatment at our clinic, you agree to the following Terms & Conditions.

1. Consultations & Suitability for Treatment

All clients must complete a consultation and medical history form prior to treatment.

At Liz Wood Aesthetics, client safety is our priority. Treatments are only carried out where clinically appropriate and in the client’s best interests.

We reserve the right to:

  • Decline treatment

  • Delay treatment

  • Request GP or specialist consent

  • Refuse treatment where expectations are unrealistic or unsuitable

Some treatments may require a cooling-off period in line with current UK aesthetic industry guidance.

2. Deposits & Booking Policy

A booking deposit may be required to secure appointments. Deposits are redeemable against treatment costs.

Deposits are:

  • Non-refundable

  • Transferable with sufficient notice

  • Forfeited in cases of late cancellation or non-attendance

Package bookings and promotional offers must be paid for in advance unless otherwise agreed.

3. Cancellation Policy

We kindly request a minimum of 48 hours’ notice for cancellations or appointment changes.

Failure to provide sufficient notice may result in:

  • Loss of deposit

  • Full appointment fee being charged

  • Requirement for upfront payment for future bookings

Repeated late cancellations or missed appointments may result in refusal of future bookings.

4. Late Arrivals

Clients arriving late may have their treatment shortened or rescheduled to avoid disruption to other appointments.

Appointments delayed by more than 15 minutes may need to be rearranged and cancellation charges may apply.

5. Medical Information & Consent

Clients must disclose:

  • Medical conditions

  • Allergies

  • Pregnancy or breastfeeding status

  • Previous treatments

  • Current medications

  • Any changes to health prior to treatment

Failure to provide accurate information may affect treatment safety and outcomes.

By proceeding with treatment, clients confirm they:

  • Understand the risks and benefits

  • Have had opportunity to ask questions

  • Provide informed consent voluntarily

6. Aesthetic Treatment Results

Aesthetic medicine is not an exact science and individual results vary.

While we aim to achieve the best possible outcomes, no guarantees can be made regarding:

  • Longevity of results

  • Symmetry

  • Healing times

  • Individual response to treatment

Some treatments may require:

  • Multiple sessions

  • Maintenance appointments

  • Combination treatment plans

Bruising, swelling, redness, tenderness, and temporary asymmetry are recognised treatment risks.

7. Prescribing & Prescription Treatments

Certain treatments, including anti-wrinkle injections, require a medical consultation and prescription following UK regulations.

Prescriptions are issued at the discretion of the prescriber and may not always result in treatment proceeding.

Prescription charges are non-refundable once issued.

8. Payments

Payment is due in full on the day of treatment unless otherwise agreed.

We accept:

  • Debit card

  • Credit card

  • Bank transfer

  • Cash

Prices are subject to change without prior notice.

9. Refund Policy

Due to the nature of medical aesthetic treatments:

  • Treatments are non-refundable once carried out

  • Courses and packages are non-refundable once commenced

  • Skincare products may only be returned if unopened, unused, and faulty

Dissatisfaction with aesthetic outcomes does not automatically qualify for a refund.

Touch-up appointments or review appointments may be offered where clinically appropriate.

10. Children & Visitors

For insurance and safety reasons:

  • Children must not be left unattended within the clinic

  • We kindly request clients attend appointments alone where possible

Visitors may not be permitted into treatment rooms during procedures.

11. Photographs & Clinical Records

Clinical photographs may be taken before and after treatment for:

  • Medical records

  • Treatment monitoring

  • Insurance purposes

Images will never be used for marketing without separate written consent.

All records are stored securely in accordance with UK GDPR regulations.

12. Confidentiality & Data Protection

Your personal information is handled in line with UK GDPR and Data Protection legislation.

Information is:

  • Stored securely

  • Kept confidential

  • Only shared where legally required or clinically necessary

Please refer to our Privacy Policy for full details.

13. Complaints Procedure

We strive to provide a professional, safe, and supportive experience at all times.

If you are unhappy with any aspect of your treatment or service, please contact the clinic promptly so we can investigate and resolve concerns appropriately.

Formal complaints should be submitted in writing to:

Liz Wood Aesthetics
📧 lizwoodaesthetics@gmail.com
📞 07984 186439

14. Liability

Clients agree to follow all pre-care and aftercare advice provided.

Liz Wood Aesthetics cannot accept responsibility for complications or poor outcomes resulting from:

  • Failure to follow aftercare advice

  • Undisclosed medical conditions

  • Treatment received elsewhere

  • Failure to attend review appointments where advised

Nothing within these terms excludes liability for negligence where legally applicable.

15. Amendments to Terms

These Terms & Conditions may be updated periodically without prior notice.

The latest version will always be available at the clinic and via our website.

Contact Information

Liz Wood Aesthetics
📍 600 Blackburn Road, Bolton. BL1 7AL
📞 07984 186439
📧 lizwoodaesthetics@gmail.com
🌐 lizwoodaesthetics.co.uk